FAQs • Fridley, MN • CivicEngage

How do I report a broken street light?: If a street light is not working properly, you can report it online. We will forward the request to Xcel Energy who should repair it within 3-4 days. Other street light problems such as dim lights, broken street light lens, loose wires or pole damage can be reported the same way. Some repairs can take longer depending on the problem.Report A Concern

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Public Works

1. What setting should I use for my water softener?: The water hardness in the City of Fridley is between 13 and 15 gpg. We recommend setting your water softener at 14 to start.

2. What is the water hardness in Fridley?: The water hardness in the City of Fridley is between 13 and 15 gpg. We recommend setting your water softener at 14 to start.

3. Does Fridley have a watering ban?: At present, there is no watering ban in effect.
During extremely dry periods of the year, the City of Fridley may institute a watering ban. If a watering ban were in effect, more detailed information would be available. If you have questions at this time or need additional information on water bans in the City of Fridley, please contact Public Works at (763) 572-3566.

4. What should I do if the water in my home is rusty?: If your water is coming out rusty, try running your water for a few minutes and it should clear up. If your hot water is running rusty, try flushing out your hot water heater. If the problem persists, report it to Public Works at (763) 572-3566.
Flushing Out Your Hot Water Heater

5. What part of the water line is the city responsible for?: The City is responsible for the water main lines in the right-of-ways. From the main to the house is the responsibility of the property owner.

6. What should I NOT put down the drain?: Thick sticky things like oil and grease can block drains and make water treatment more difficult. Strong chemicals, gasoline and other inflammable liquids should never be put down a drain. Heavy use of your garbage disposal can lead to a buildup of solids in the drains which may cause blockage. If a drain is blocked and does not respond to over-the-counter drain-clearing products or a drain snake, call a plumber.

7. What should I do if I smell sewer gas?: The most common source of sewer gas odors is from traps that have dried out because they are not used. Try pouring several gallons of water down unused traps, such as the manhole in the basement or the basement shower or tub. You can add a tablespoon of bleach to the water. If this does not solve the problem, contact the Public Works Sewer Division at (763) 572-3566.

8. How do I report a broken street light?: If a street light is not working properly, you can report it online. We will forward the request to Xcel Energy who should repair it within 3-4 days. Other street light problems such as dim lights, broken street light lens, loose wires or pole damage can be reported the same way. Some repairs can take longer depending on the problem. Report A Concern

9. Can I submit my water meter reading online?: Absolutely! Report your water meter reading.
Report Water Meter Reading

10. Can I pay my water/sewer bill online?: Absolutely! Please click below. Pay My Utility Bill

11. What are the water and sewer rates?: Click below to go to Utility Billing. Here you can find the various ways to pay your bill including online payments and automatic payments, as well as see the current rates water, sewer, stormwater and recycling. Utility Billing and Rates